PackAndSeal.Com
America's #1 Packaging Store
Shipping & Freight Frequently Asked Questions
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Shipping F.A.Q.'s (frequently asked questions) and answers to all of your shipping
questions. In the meantime, please visit the following sections of our website for more
information:
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OnLine Support
Order Support
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Also Visit the following sections of our site for more information on how to reach us.;
- Visit our Contact Page on how to reach us.
- Fill out our Feedback Form to ask our staff your questions.
- Fill out our Request Form to inquire about pricing.
- visit our F.A.Q. Section for the answers to the most common questions about packaging & shipping
- Or, just give us a call at: 800-604-4767
Use our Live Chat Support Option for immediate assistance or
Use our New Support Ticket System for help with your orders.
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For more information or questions on our Shipping policies feel free to to
either call us at: 800-604-4767 or email us at: Info@PackAndSeal.Com
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Our Shipping Terms & Policies
Shipping via UPS
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All orders and Items are shipped via UPS only (unless otherwise noted in the description,
for example, if the item will be shipped via a trucking company, FedEX, DSL, DHL, or by
other means).
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We ship using our UPS account number or we can also ship using a customer's UPS account
number. HOWEVER, if there are any problems with the customer's UPS account, or any extra
costs that are billed to us, we must pass that charge to the customer. If you have placed
an order through our website, and paid for shipping, and then wish to use your UPS account
number, we will refund the shipping costs back to your account, ONLY AFTER THE ORDER HAS
SHIPPED OUT.
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Residents of Alaska, Hawaii & Puerto Rico are responsible for 2nd Day Air charges (please
contact us for a shipping quote) via UPS (the least expensive way for UPS to ship to those
locations)
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We do not ship Internationally & over seas (including Europe, Asia, Africa & South America) or
to APO/FPO/PO Boxes - we will only ship to the 50 States, Puerto Rico & Canada.
- NOTE: We could ship to some of the islands, by special request,
however, minimums and special conditions apply. Contact us for more information.
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We will send out your UPS tracking numbers upon requests when the packages are picked up by UPS.
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Once payment is received, items ship between 3 - 5 business days. If an item or items are
not in stock, we will contact you via email and inform you of any delay in receiving your items.
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Before emailing us about non-receipt of a tracking number, or any order status, please check
the appropriate email account (we email only back to the email that is used when the order
is placed.), as well as check to make sure it was not automatically, or accidentally, deleted
as junk mail or spam mail.
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UPS pick-ups occur around 3:00 PM EST Monday through Friday (unless it is a holiday, in
which case UPS does not pick-up, and your item will ship the business day following the holiday).
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If UPS needs to make any correction to your shipping address (suite number, zip code, etc.), we
will be billed $5.00. If this happens, we will send you a copy of the bill with the charge and
the reason for the charge, and you will need to remit the payment promptly to us. We may also
recharge your credit card or paypal account for any extra shipping costs, that is charged to us.
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Please make sure that your complete physical, US shipping address is included with your payment.
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If your item is returned to our warehouse by UPS as a result of an incorrect provided
shipping address, the buyer will be responsible for the reshipment and restocking charges
for the item.
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Some Shipments will go out UPS OverSized. Some items are just too large or the package is
to heavy for UPS to ship. That is called an oversized package. You can *
Click Here for more detail information about UPS Over size Packages *
All Items that shipped UPS Over Size, will have a notice or label informing you about
this next to the item number on our website. (look for the UPS logo for all over size items)
All Over Sized items, are charged extra shipping costs, above the standard weight of the
item.
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If you have an alternate trucking company that you would prefer to use, and you
receive authorization from our company that it is acceptable to do so, you may set-up
your own freight, however, you will be responsible for labor and materials ($30.00)
which must be paid to PackAndSeal.Com prior to scheduling the pick-up; additionally, any
and all liability will be removed from PackAndSeal.Com if the buyer opts to set-up the
packages and or pallet shipment on their own; you will be responsible for contact with your carrier,
providing a Bill of Lading or other applicable paperwork as per the carrier, as well
as any claims against the trucking company should that be necessary
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If you have an alternate delivery company that you would prefer to use, and you can
provide us with an account number and set up the pick up. You may do this. This would include
but not limited to: UPS, FedEX, DHL, AirBourne Express, Yellow Freight, NEMF, and just
about any other delivery or motor freight company. However, you may be responsible for labor
and materials ($30.00) which must be paid to PackAndSeal.Com prior to scheduling the pick-up;
additionally, any and all liability will be removed from PackAndSeal.Com if the buyer
opts to set-up the packages and or pallet shipment on their own; you will be responsible
for contact with your carrier, providing a Bill of Lading or other applicable paperwork as
per the carrier, as well as any claims against the trucking company should that be necessary.
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Back to Shipping Policies
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at Onyx Graphics
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