PackAndSeal.Com America's #1 Packaging Store
Frequently Asked Questions
F.A.Q.'s (frequently asked questions) and
answers to all of your packaging and shipping questions. In the
meantime, please visit the following sections of our website for
more information:
OnLine Support
Order Support
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Also Visit the following sections of our site for more information on how to reach us.;
- Visit our Contact Page on how to reach us.
- Fill out our Feedback Form to ask our staff your questions.
- Fill out our Request Form to inquire about pricing.
- visit our F.A.Q. Section for the answers to the most common questions about packaging & shipping
- Or, just give us a call at: 800-604-4767
Use our Live Chat Support Option for immediate assistance or
Use our New Support Ticket System for help with your orders.
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Choose from the list below for the answers to your questions you may have.
- Q. What are your business hours?
- Q. Do Prices Change Without notice?
- Q. How are the items priced on your website?
- Q. I just bought something from your website, when will it be shipped out?
- Q. I saw an item on your website that I like, but it just doesn't fill the exact specs
- Q. Where are you located?
- Q. Do you sell to wholesalers, retailers or consumers?
- Q. Do wholesalers get a different price then retailers?
- Q. Are you going to add more items to your website?
- Q. Do you have catalog that you can send me?
- Q. Do you guaranty your prices or are your prices up to date?
- Q. Is there a way I could talk to some one before I buy from your website?
- Q. I bought something from your website, and I do not like it or it does not fit my needs. Can I return it and get a refund?
- Q. I bought something from your website, and I do not like it or it does not fit my needs. Can I exchange it for something else?
- Q. I live in or around New Jersey, can you deliver my items to me or do I have to use UPS?
- Q. I live in or around New Jersey, can I pick up my items, or do I have to use UPS?
- Q. I would like to buy something from your wesite, but I don't have a credit card to use, can I send you a check or have the items sent to me C.O.D.?
- Q. How can i find a list of everything your sell?
- Q. Do I have start up an user account to buy something from your website?
- Q. Do you ship internationally?
- Q. Do you Update your Website?
- Q. Can you inform me when you place new items on your Website?
- Q. Can I return or exchange an item from your weekly specials?
- Q. What is UPS Over Sized, and why is my item being shipped that way?
- Q. Are there items on your website or that you sell that I CANNOT RETURN?
If you have any questions that are not addressed in our F.A.Q.'s, feel free to either
email them to us at: Sales@PackAndSeal.Com or
use our Feedback Form to send them in to us.
Q. What are your business hours??
A. Our business hours are 8:30 AM to 5:00 PM (EST), Monday to Friday, except for
national holidays.
Orders placed before 12 noon (EST) Monday o Friday, usually ship out the same
day, or receive an email from us as conformation of the order.
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Q. Do Prices Change Without Notice??
A. Yes, prices can and will change without notice on our site. We try our best
to keep the prices as correct as possible, however, sometimes product prices may
be raised before we can up date our site. When you click onto the ' VIEW YOUR BASKET'
button, you will see the most up to date pricing for our items.
For the most up to date prices or to be informed on any prices for our products,
fill out either our Feedback Form, or sign up as a
Member of our Site.
We send out emails and newsletters to everyone who signs up with us. This way you will
not be surprised by any price increases or changes, you will be informed first.
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Q. How are the items priced on your website?
A. Each item is priced differently on our website, some items are priced;
- By the Item
- By the Carton
- By the Bundle
- By the Case
- By the Dozen
- By the 100
- By the 1000
- And so on...
As you can see, each item that we carry, is sold differently from each other.
When shopping on our website, make sure that you double check the top of each item
box to see how that item is sold. Each of our products have 3 or 4 different prices
for buying in larger quantities, and above the quantities prices is the info on
how each item is sold.
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Q. I just bought something from your website, when will it be shipped out?
A. Most of our items are shipped out either the same day or the next day.
Most orders that are received by 12 noon (EST) are shipped out UPS that day.
Orders that are received after 12 noon will be shipped out the next day.
Any customer that places an order that requires special delivery or for an item that
is not in stock would receive information from our sales department by either an
e-mail or phone call from some one on our support staff.
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Q. I saw an item on your website that I like, but it just doesn't fill the exact specs that I need. Is there any way that I could find out if you have what I need?
A. Yes, if you find something that you need, and it is not on our website or the specs
are different then what we are showing, all you need to do is either call us
at: 800-604-4767 or send an e-mail to: Sales@PackAndSeal.Com,
and some one will help you find what you are looking for.
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Q. Where are you located?
A. We are located in Avenel, New Jersey
55 Randolph Avenue,
Avenel, New Jersey 07001
Phone: 800-604-4767
Fax: 732-396-9642
E-mail: Sales@PackAndSeal.Com
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Q. Do you sell to wholesalers, retailers or consumers?
A. We sell to everyone, PackAndSeal.Com is one of the largest suppliers for shipping
and packaging supplies on the east coast. Our customers are large and small businesses,
and are individuals, who are need of packaging supplies.
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Q. Do wholesalers get a different price then retailers?
A. That would depend on what and how many they are buying. At PackAndSeal.Com, we are
trying to bring the best prices to everyone. If you are a wholesaler or retailer, and are
looking for better prices then what you see on our website, either call us
at: 800-604-4767 or send an e-mail to: Sales@PackAndSeal.Com,
and some one will assist you with the information on our wholesaler / retailer programs.
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Q. Are you going to add more items to your website?
A. Yes, we are always adding new items and improving our website. If you would like
to join our mailing list, go to our Feedback Form and
send us your info and you will receive e-mail of our new items, and updates to our website.
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Q. Do you have catalog that you can send me?
A. Our Catalog is our website. We do not have a printed version to send out as of right now.
However, if you go to our Categories page, it will have most
of the items that are available.
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Q. Do you guaranty your prices or are your prices up to date?
A. We try our best to make sure that our prices on our website are as up to date as
possible. However, sometimes, mishaps tend to happen, and some orders might be ordered
before the updates are placed on our website. If anything like this was to happen, we
would notify you as soon as possible to take care of any situations that might come up.
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Q. Is there a way I could talk to some one before I buy from your website?
A. Yes, you can either call us at: 800-604-4767 or send an e-mail to:
Sales@PackAndSeal.Com, and some one will
assist you with any questions you may have about our products.
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Q. I bought something from your website, and
I do not like it or it does not fit my needs. Can I return it and get a refund?
A. Yes, you can request a refund or exchange for all regular stock merchandise
that is returned with in 30 days. After 30 days, we will exchange the product for
the same or compatible product.
NOTE: All orders that are paid through; PayPal, Credit Cards or Checks, and are canceled
are subject to be charged for all transaction fees charged to PackAndSeal.Com. A copy of
any transaction fee for payments or refunds will included in any order that refunded by
PackAndSeal.Com. Customers are responsible for All SHIPPING CHARGES on orders that are
shipped out and return to PackAndSeal.Com. Special orders, custom products or close out
specials, can not be returned do to the unique nature of the order.
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Q. I bought something from your website, and
I do not like it or it does not fit my needs. Can I exchange it for something else?
A. Yes, we will make exchanges for all regular stock merchandise that is returned with
in 30 days for the same or compatible product.
NOTE: All orders that are paid through; PayPal, Credit Cards or Checks, and are canceled
are subject to be charged for all transaction fees charged to PackAndSeal.Com. A copy of
any transaction fee for payments or refunds will included in any order that refunded by
PackAndSeal.Com. Customers are responsible for All SHIPPING CHARGES on orders that are
shipped out and return to PackAndSeal.Com. Special orders, custom products or close out
specials, can not be returned do to the unique nature of the order.
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Q. I live in or around New Jersey, can you
deliver my items to me or do I have to use UPS?
A. Yes and No, Customers that place orders with us that are located in parts of
New Jersey, New York, Pennsylvania and Connecticut may have their merchandise shipped
by our fleet of trucks from our warehouse in Central New Jersey. All shipments sent
by our fleet of trucks will be notified about the delivery times and dates.
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Q. I live in or around New Jersey, can I pick
up my items, or do I have to use UPS?
A. Yes, Any customer that wishes to pick up their merchandise may do so from our
warehouse in Central New Jersey. You would have to either call us at: 800-604-4767
or send an e-mail to: Sales@PackAndSeal.Com,
and inform us that you wish to pick up your items
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Q. I would like to buy something from your
website, but I don't have a credit card to use, can I send you a check or have the
items sent to me C.O.D.?
A. If you don't have a credit card we can ship your order C.O.D., Cash or Money
Order for the first time. After your company establishes a credit history with us
we can then work out a regular billing cycle for returning customers.
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Q. How can I find a list of everything your sell?
A. If you go to our Categories page, it will have most of
the items that are available. If there is no link to the item you are looking for or it
is not listed, you can either call us at: 800-604-4767 or send an e-mail to:
Sales@PackAndSeal.Com, and some one will
assist you with any questions you may have about our products.
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Q. Do I have to start up an user account to buy something from your website?
A. No, you can just come onto our site and pick the items you like and purchase them
without signing in or leaving any personal information. However, visitors that do
sign up and start an account, will receive information on all of our specials, updates,
and will receive special promotions and discounts for our members only. To sign up with us
go to our LogIn Page
to become a member of PackAndSeal.Com
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Q. Do you ship internationally?
A. Yes & No, we can ship our products all over the world, however there are minimums
and special requirements for us to ship internationally. For more information on our
international shipping policies, please either call us at: 800-604-4767 or send an
e-mail to: Sales@PackAndSeal.Com, and some
one will assist you with any questions you may have about our shipping policies.
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Q. Do you Update your Website?
A. Yes, we update our website, every day. Each week we add more products & items,
as well as more information about our services and company. We advise that you
either return back to our site every couple of days to see our updates or sign up
to our email list on our Feedback Page.
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Q. Can you inform me when you place new items on your Website?
A. Yes, we can inform you of our updates and when we place new items on our website.
All you need to do is sign up to our email list on our Feedback Page.
We will send out an email to you when we add to our website..
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Q. Can I return or exchange an item from your weekly specials?
A. No, All of our Weekly Specials and Closeouts are sold as is. They can not be returned
or exchanged due to the fact that we are selling them at such a low price. Each of our
weekly specials are products that are either over stocked or discontinued by their manufacturer.
Each item is brand new and in an unopened package.
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Q. What is UPS Over Sized, and why is my item being shipped that way?
A.  Some Shipments will go out UPS OverSized.
Some items are just too large or the package is to heavy for UPS to ship. That is called
an oversized package. You can go
Click Here for a more detail information about UPS Over size. system for oversized packages.
All Items that shipped UPS Over Size, will have a notice or label informing you about this.
All Over Sized items, are charged extra shipping costs, above the standard weight of the item.
When you see the UPS Icon
It lets you know that an item goes out UPS Over Sized.
When you see the Freight Truck Icon
It lets you know that an item will ship via freight.
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Q. What happens if I cancel My Order?
A. PackAndSeal.Com takes every step we can to make sure that you receive the item(s) that
you are looking for. In the case that an order is misplaced or not wanted and is canceled,
you can request a refund or exchange for all regular stock merchandise that is returned
within 30 days. After 30 days, we will exchange the product for the same or compatible
product.
NOTE: All orders that are paid through; PayPal, Credit Cards or Checks, and are canceled
are subject to be charged for all transaction fees charged to PackAndSeal.Com. A copy of
any transaction fee for payments or refunds will be included in any order that is refunded by
PackAndSeal.Com. Customers are responsible for All SHIPPING CHARGES to and from their location,
on orders that are shipped out and return to PackAndSeal.Com. Special orders, custom
products or close out specials, can not be returned do to the unique nature of the order.
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Q. I Signed in & ordered & what happen to my Discount??
A. PackAndSeal.Com offers to all of it's customers and on line shoppers a Discount on their orders.
We run specials throughout the year, where the discounts can range from 2% to 15%. Discounts can
change at any time. However, if you come onto our website, and sign up for an account, your
discounts may take up to 24 hours to be activated. We will send you an email as to the next
discount special that is being offered. All of our discounted specials apply to 95 - 100% of our
product line.
NOTE: If you come on and sign in and do not get your discount, it is because we have not
set you up yet, and IT CAN TAKE UP TO 24 HOURS FOR YOU TO BE ELIGABLE FOR OUR DISCOUNTS AFTER
SIGNING UP FOR AN ACCOUNT WITH US. If you need to have your discount activated for the first
order, call us when you sign up.
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Q. Are there items on your website or that you sell that I CANNOT RETURN??
A. Yes.
PackAndSeal.Com sells some custom items that can not be returned. Here is a list
of items that we can not except back, once they are purchased and shipped.
- All POLY BAGS
- Moving Blankets
- Custom Size Corrugated Sheets
- Custom Size Plastic Corrugated Sheets
- All of our Weekly Specials and Close Out items.
- All Custom Orders
- Any Item That was Open or Used
Usually items on our No Return list are custom made for a special order. We can not
return custom made items, or resell them.
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